🛠 Support
How can we
help you?
We're here to help with any questions about Optima. Whether you have a bug to report, a feature request, or just need some guidance - reach out and we'll get back to you quickly.
Email Support
Send us an email and we'll respond within 24-48 hours. Please include your device model and iOS version for faster help.
support@dezemberstudio.comFrequently Asked Questions
🍎 How do I connect Optima to Apple Health?
Open Optima and navigate to the Health tab. Tap "Connect Now" and follow the prompts to grant Apple Health permissions. Optima will then automatically sync your steps, heart rate, and sleep data.
🏋️ How do I create a custom workout plan?
Go to the Workouts tab and tap "Create Workout". Add a plan name, then add exercises by searching our exercise database. For each exercise, set the number of sets, reps, and target weight.
📊 Why isn't my step count updating?
Make sure you've granted Optima access to Apple Health. Go to your iPhone Settings -> Privacy & Security -> Health -> Optima and ensure "Steps" is enabled. Pull down to refresh the app if data is delayed.
🥗 How does the barcode scanner work?
In the Nutrition tab, tap the Barcode Scanner icon and point your camera at a food product's barcode. Optima will automatically fetch the nutritional information and let you log it to your diary.
😴 Where does my sleep data come from?
Sleep data is pulled directly from Apple Health, which collects it from your Apple Watch or compatible sleep tracking apps. Make sure sleep tracking is enabled on your device.
🗺️ How does GPS run tracking work?
Optima uses your iPhone's GPS to track your route in real time. Please allow "Always" or "While Using" location access for the best experience. The app can continue tracking even if you lock your screen.
🗑️ How do I delete all my data?
Go to Settings -> scroll down to "Delete All Data". This will permanently remove all your workouts, nutrition logs, water intake, and measurement history. This action cannot be undone.